Shipping Policy

At SWIMwear Sale Store, we’re committed to making your shopping experience seamless from checkout to delivery. Whether you’re shopping for our premium shapewear, stylish swimwear, or comfortable intimates, we want you to love every purchase as much as we love creating them.

Shipping Information

Order Processing

We typically process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping (orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

International Shipping

We’re proud to serve customers globally! Please note:

• All international shipments may be subject to customs duties, taxes, or fees imposed by your country
• These charges are the responsibility of the recipient
• We cannot guarantee delivery times for international orders due to customs processing

Returns & Exchanges

We want you to be completely satisfied with your purchase of our shapewear, swimwear, and intimate apparel. If you’re not happy with your order, we’re happy to help with returns or exchanges.

Our Return Policy

• Returns and exchanges must be initiated within 15 days of delivery
• Items must be unworn, unwashed, and in original condition with all tags attached
• Original packaging must be included
• Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Hosiery
• Any opened intimate apparel (bras, underwear, shapewear that has been removed from its original packaging)

How to Initiate a Return or Exchange

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request – [Your Order Number]”.
2. Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason for return.
3. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
4. Ship Your Return: Once approved, package your return securely and include the RMA number on the package. Ship to:
   SWIMwear Sale Store Returns
   3235 Worley Avenue
   Clarksville, US 23927

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
• We recommend using a trackable shipping service as we cannot be responsible for lost return packages

Refund Information

• Refunds will be issued to the original payment method within 5-7 business days after we receive and process your return
• Original shipping fees are non-refundable
• For exchanges, we’ll ship your new item once we receive your return
• International customers: Duties and taxes are non-refundable

Exchange Policy

We’re happy to exchange items for a different size or color (subject to availability). Follow the same return process above, specifying that you’d like an exchange and your preferred replacement item.

Damaged or Defective Items

If you receive a damaged or defective item (like our shapewear bodysuits or swimwear with manufacturing flaws), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free replacement or refund.

Need Help?

Our customer service team is here to help with any questions about shipping, returns, exchanges, or our products (from balconette bras to one-piece swimsuits). Contact us at [email protected] and we’ll respond within 24-48 hours.